At Harper & Hedgie, we want you to feel completely confident when choosing our handmade leather baby shoes. Every pair is crafted with care in small batches, and we stand behind the quality of our work. If something isn’t quite right, our returns and exchanges policy is simple, transparent, and designed to make your experience stress‑free.
Returns Policy – Hassle‑Free & Straightforward
We accept returns of unworn, unused items within 14 days of delivery.
- Items must be in original packaging with tags attached.
- Refunds are issued to your original payment method once we receive and inspect the shoes.
- Shipping costs are non‑refundable unless the return is due to our error.
How to start a return: Email our customer care team at info@harperandhedgie.com with your order number and reason for return.
Exchanges – Finding the Perfect Fit
Need a different size or color? We’re happy to help.
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Exchanges are processed within 3–5 business days of receiving your original pair.
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We recommend reviewing our baby shoe size guide before requesting an exchange to ensure the perfect fit.
Quality Guarantee & Defects
We take pride in our small‑batch craftsmanship. If your shoes arrive with a defect or damage, contact us within 7 days of delivery. We’ll replace the item or issue a full refund, including shipping.
International Orders
We love our global customers, but please note:
- All international sales are final.
- We cannot accept returns or exchanges for orders shipped outside the U.S.
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Customs duties and taxes are the responsibility of the buyer.
Privacy Policy – Your Trust Matters
Your privacy is important to us.
- We collect only the information necessary to process your order and improve your shopping experience.
- All transactions are processed through secure, encrypted payment gateways.
- We never sell or share your personal information with third parties.
