We think you will love our handmade leather shoes! But if for any reason you aren't satisfied, you may return your purchase within 14 days of delivery.
Returns Policy – Hassle‑Free & Straightforward
We accept returns of unworn, unused items within 14 days of delivery.
- Please email us at info@harperandhedgie.com to receive a Return Id Number.
- Returns must be shipped to the address provided within 14 days of when you received them. Please email us a tracking number to help ensure we receive your shipment.
- Items must be in new, unworn condition and in the original packaging to qualify for a credit or refund.
- Refunds are issued to your original payment method once we receive and inspect the shoes within 4 business days.
- There is a 20% restocking fee if you received FREE shipping with your order unless it is determined that the return is due to our error. This covers our cost for shipping out your original order.
- Shipping costs are non‑refundable unless the return is due to our error.
How to start a return: Email our customer care team at info@harperandhedgie.com with your order number and reason for return.
Exchanges – Finding the Perfect Fit
Need a different size or color? We’re happy to help.
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Exchanges are processed within 3–5 business days of receiving your original pair.
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We recommend reviewing our baby shoe size guide before requesting an exchange to ensure the perfect fit.
Quality Guarantee & Defects
We take pride in our small‑batch craftsmanship. We inspect all orders before shipping because we care about what you will receive! Therefore, it is rare that you will receive an item that is damaged or defective (or the incorrect item) upon arrival. If your shoes arrive with a defect or damage, contact us within 7 days of delivery. We’ll replace the item or issue a full refund, including shipping.
International Orders
We love our global customers, but please note:
- All international sales are final.
- We cannot accept returns or exchanges for orders shipped outside the U.S.
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Customs duties and taxes are the responsibility of the buyer.
Privacy Policy – Your Trust Matters
Your privacy is important to us.
- We collect only the information necessary to process your order and improve your shopping experience.
- All transactions are processed through secure, encrypted payment gateways.
- We never sell or share your personal information with third parties.
